Refund policy

EXCHANGE & RETURN POLICY

- Size exchanges must be requested within 3 calendar days of receiving the package.

- Exchanges are only permitted for a different size of the same item. Exchanges for different styles or products are not accepted.

- Exchanges are subject to the availability of the requested size.

- Items must be in perfect condition, unworn, unwashed, and unaltered, with all original tags and labels attached and intact.

- Unboxing video must be provided for complaints (as 1 full video & non-edited)

- All shipping costs, including the return shipping to us and the shipment of the replacement item, must be fully covered by the customer.

- Customers must contact our Customer Service Whatsapp team before sending any item for exchange.

- Each transaction is eligible for one (1) exchange only.

IMPORTANT NOTES

Please take note:
- We do not accept refunds, cash refunds, or exchanges for different styles or products.

- Size exchanges are only available for items that meet all the requirements stated above.

- Items that do not meet our exchange conditions will not be eligible for an exchange.

By requesting an exchange, customers acknowledge and agree to our exchange policy. Thank you for your understanding and for choosing us.